Refund policy
Got it — you want a no‑returns policy, with room to handle true production errors individually. Here’s a polished version that feels clear, fair, and protective of your handmade business:
Refund & Return Policy
Because each item is custom made, all sales are final. We do not offer returns, exchanges, or refunds for change of mind, or minor variations in color, or design. These variations are part of the character of handcrafted goods.Â
Production Errors
If you believe your item has a genuine production error:
- Contact us within 7 days of delivery.
- Include your order number and clear photos of the issue.
- We will review want to make it right and will review and determine the appropriate resolution.
- Shaping: All frames are different and shaping may be required for best fit. The need to shape doesn't indicate a production error. If shaping doesn't solve your issues please contact us.
Shipping Issues
If your package arrives damaged due to carrier handling, please reach out so we can help file a claim.
Our Commitment
We stand behind the quality of our handmade work and want you to love your purchase. If something feels off, reach out — we’re here to help ensure you have a great experience.